Memory Reseating Guide
STEP 1: Place the system on its side. This makes it easier to access and replace components.
STEP 2: Unscrew the two thumb screws that hold the tempered glass panel on. The screws are imbedded in the side panel glass and won’t come fully out. Unscrew them until they come loose from the case.
STEP 3: Remove the Glass Panel and gently set it aside.
STEP 4: Next we need to locate your memory. Build Redux systems have the memory in the below location.
Your system may have 2 or 4 sticks of memory depending on configuration. Your memory may look different than those featured in this guide.
STEP 5: It is important that we place the memory back in the same slots they came out of. To make things easier. We recommend taking a photo of the memory before removal. That way you have an easy visual reference for later when we re-install the memory! Info on where to install memory can also be found inside the mainboard manual that shipped with your PC.
STEP 6: Now we need to remove the memory. Each stick is held in with clips at each end. First let’s identify the clips.
*Clips on both sides of memory
On most modern motherboards, one set of clips has a moveable lever that can be unclipped. On some motherboards both sets of clips may be a moveable lever. You can identify the two types below.
Non movable clip style.
Movable clip style.
STEP 7: We find it easiest to start with the stick farthest out. Put your finger on the top clip and press down on it. The lever will hinge out away from the memory. When you do this, you will likely see the memory raise up slightly on that side.
Movable Clip above.
Put finger on top of clip.
Press down on clip. It will hinge open, popping the memory stick slightly upward.
STEP 8: Now that we have the stick unclipped it is ready for removal. Grab the stick on each side with both hands, pull the side up first that had the hinged clip. Once you feel this side come lose you should be able to lift the stick straight up. This will cause the other end to come loose, and the stick should lift freely out of the memory socket.
Grab Memory Stick with both hands. Pull up slightly more on the side you unclipped the memory from. The slight angle makes the removal process smoother.
Continue lifting-up the memory stick at a slight angle until it is fully out of the memory slot. Set the memory stick down somewhere safe, away from liquids and table edges.
Repeat this process with any remaining memory sticks until all modules are out of your system.
All Memory sticks have been removed from our example board above.
*Memory is fragile, place it somewhere safe, where it can’t be knocked off the table.
STEP 9: Inspect the memory slot for any dust, hair, or obstructions. The older / dustier the inside of a system is, the more prone it may be to dust impaction. If the slot is covered in dust this may cause poor contact with the memory, leading to malfunctions and instability. Blow away any dust and check for hairs before re-inserting the memory.
Datavac electronics air duster
*Compressed Canned air, hand operated squeeze pumps and electronics specific electronic blowers are great tools to dust out your memory slots and computer. Do not use Vacuum cleaners, even if they have a reverse flow option. Household vacuum cleaners are not made with electronics in mind and may create a static charge that could damage your PC.
*This memory slot is dust free and ready for Re-installation.
STEP 10: Check copper memory contacts for dirt, fingerprints etc. Another possible source of poor contact is the memory contact pins. The contacts should be shiny and evenly colored. It’s likely your contacts look perfectly fine but it’s always good to inspect. If you see anything out of the ordinary you can clean these gently with a shop towel or microfiber towel and some rubbing alcohol.
Very lightly dampen a towel with rubbing alcohol or plastic/ electronic safe contact cleaner, and very gently scrub the memory contacts. Let dry several minutes before re-installing.
*DO NOT use tap water or any non-approved electronics cleaners. They may destroy components and/ or cause corrosion.
STEP 11: Now let’s locate which slot to put our first stick of memory into. This is where the picture we took earlier comes in handy. Refer to the photo for what slots to install your memory back in to. This info can also be found in the motherboard manual that shipped in the accessory box of your PC. It does not matter which slot you install in first.
STEP 12: It is now time to reinsert the memory. Pick up one of the sticks and look at the bottom contacts. There is a groove that is slightly offset to one side. The slot on the motherboard is keyed in the same way so we will need to align the memory properly before inserting it.
STEP 13: Once we have the correct slots to install memory, hold the stick above the slot to make sure the memory is oriented correctly. The slot in the memory should line up with the slot on the mainboard.
Slot in memory misaligned with slot on mainboard. This memory stick will not fit in.
Slot in memory aligned properly with slot on mainboard. This memory stick will fit in perfectly.
STEP 14: With the memory aligned properly, check to make sure the memory clips are fully open on the slots you will be installing memory into.
STEP 15: Place the first memory stick gently into the slot, don’t press down yet. Just rest it in the slot so it stands on its own.
STEP 16: Make sure the Memory stick is properly aligned inside the slot.
Check each end of the memory stick. Make sure the stick is aligned and sitting in the slot before pushing down.
STEP 17: We are now ready to seat the memory back into its slot. Place one hand on each side of the memory like so. Press firmly and evenly down on the memory stick, pressing it straight downward toward the motherboard. You should hear a distinct CLICK as the memory module clips into the slot.
Push straight down on the memory module
As you push down on the memory module it will click into place. *Note the memory clip is now in the closed position.
STEP 18: Repeat this process with all remaining memory sticks until all sticks have been installed.
STEP 19: Check the moveable memory clips. This is one of the best indicators to see if your memory is clipped in properly. A poorly clipped in memory stick will usually prevent the moveable clips from aligning.
One memory stick is not seated properly. To fix this. Press down firmly on the top of that stick until the clip fully seats.
All memory clips are fully seated and aligned. The memory on this end is fully seated.
STEP 20: Check the top of your memory to make sure both sides are fully seated. One side of your memory likely does not have moveable clips. In this case, look across the top of the memory and make sure all sticks are level. If one stick looks uneven, press it in again until it fully seats.
One memory stick is slightly misaligned. Notice how the top line is at a slight angle. Even the smallest angle can sometimes cause memory to seat improperly.
Pushing down on the memory seats it into the slot. Note how both sticks are now parallel and even.
This can occur on both sides of the memory. Push down on the memory stick to seat it fully into the slot.
Memory fully clipped in on both sides. Memory is fully aligned on the top and memory clips are fully seated.
Congratulations on successfully reseating the memory in your system. If you are still experiencing issues, please contact our technical support staff. They will be happy to assist with getting your computer fully up and running.
Please feel free to contact our support staff at 1-856-390-7905
Or by filling out a support request form at https://buildredux.com/pages/support
If your system successfully booted into windows, we can quickly check to make sure all your memory is present. Once in windows, click on your start bar and type “about your PC” this will come up with a list of search results. One of them should be About your PC with an information infographic. Click on this.
STEP 21: This will open the about your PC window. Listed in the middle of the window will be an entry for Installed RAM. If all your ram is detecting properly you should see the full amount that your system shipped with. In this case 16GB. If you see less than the full amount let’s say 8GB or 12GB it means one of the sticks is either not seated properly or is possibly defective.
Above you can see the amount of Memory (RAM) in your system.
If you are having still having issues getting all your memory to show up after completing this guide it’s possible one of the memory sticks is bad and may need to be replaced. Our support staff will be happy to help you further diagnose your computer and help restore it to full working order.
Please contact one of our support agents to assist you via (Submit Request) or email (email@example.com)