Build Redux
Display Troubleshooting Guide
Whether your system was just unboxed, or it has been setup and working before, this guide will help troubleshoot and resolve display output issues on your Build Redux computer.
STEP 1: Make sure your display cable is connected to the correct location on the back of your PC. Many of our computers have display outputs on the mainboard. These are disabled when a Video card is present.
Make sure you are plugging into the ports on your video card and not the mainboard.
STEP 2: If you have multiple monitors Remove all monitor cables from your PC and hook up only your main display. We can add the 2nd display later but trouble shooting 2 displays at once adds difficulty.
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Make sure your display cable is fully plugged in. The above cable is not fully connected |
This cable is Fully connected. Gently push the cable into the slot until you feel it can’t go any further. |
STEP 3: Plug the other end of you display cable into your monitor.
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Make sure your display cable is fully plugged in. The above cable is not fully connected |
This cable is Fully connected. Gently push the cable into the slot until you feel it can’t go any further. |
STEP 4: Make sure your monitor can power on and is powered on before starting your PC
Power your monitor on by pressing the power button. Most monitors have a power LED that lights up.
You should see your monitors splash screen show up, along with a solid LED light indicating the display is powered on. *Note* many monitors will go to sleep shortly after they power on if no signal is detected. Don’t worry about this as the monitor should power on once it receives signal.
STEP 5: If your monitor is not powering on, check to make sure the monitor’s power cable is fully plugged in.
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Make sure power cable is fully plugged in. The above cable is not fully connected |
This power cable is Fully connected. Gently push the cable into the slot until you feel it can’t go any further. |
If using a power strip, make sure it is powered on.
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Make sure power cable is fully plugged in. The above cable is not fully connected |
This power cable is Fully connected. Gently push the cable into the slot until you feel it can’t go any further. |
Some monitors have a power brick that a cord plugs in to. Check to make sure the power cord is fully seated into the brick and the wall
Check the power connector on the monitor, make sure it is fully plugged in. We often find, if a monitor is not powering on, this connector has come loose.
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Power connector is not fully seated in monitor. |
Power connector is Fully seated. Gently push the cable into the slot until you feel it can’t go any further. |
STEP 6: If your monitor powers on, make sure it is set to the correct input option.
Your input options may look different than the example pictured. If you are unsure how to access the input selection on your monitor, check the user guide that came with your monitor or go to the monitor manufacturer’s webpage and download the user guide specific to your model.
*Note* Some monitors have an auto input select feature and will automatically switch to the correct input when only one device is plugged in. You may not be able to reach an input selection screen if the monitor can’t detect your PC. In this circumstance their may be an issue with the PC not outputting video. We will address that further in this guide.
STEP 7: Try plugging in another device to your monitor and see if it can output signal. This could be a laptop, game console Blu-ray/ DVD player. Make sure your monitor is set to the correct input for this new device.
If the monitor is not getting signal from a secondary device, the issue may be with your monitor.
STEP 8: Try replacing the display cable with a new one or try swapping to a different type of display cable. For example. If you are using Display port, unplug the cable from your monitor and video card and replace it with an HDMI cable. If changing cable types be sure to change the input selection on your monitor (if available)
STEP 9: If there is still no signal, the issue may be with the PC itself. Its possible a component is loose or defective. If this is a new system that was just received, A component may have come loose in shipping. If the PC was working fine for a while and then stopped working, the issue may still be a seating issue as components move slightly when heating up and cooling down.
The first component to check is the video card. Refer to the Video card reseating guide for instructions.
The second component to check is the memory. Refer to the memory reseating guide for instructions.
If your system Is still not outputting video, there may be a separate issue or defective component that needs to be replaced. please contact our technical support staff. They will be happy to assist with getting your computer fully up and running.
Please contact one of our support agents to assist you via (Submit Request) or email (support@buildredux.com)